HR Portal Solution
Provided the creative strategy for the Goldman Sachs’ HR online experience.
CLIENT
Goldman Sachs
ROLE
Creative Lead, Team Collaboration
PROJECT OVERVIEW
The client needed to update their enterprise HR portal to better align with their changing business environment and updated employee practices. Goldman was embracing the digital transformation happening across the enterprise space and needed a new HR portal to align with their interest to stay ahead of the curve. Internally they were dedicated to their company culture as a competitive advantage and did not feel their existing portal was positioned correctly. They felt that people were their greatest asset and needed a destination that reinforced their value proposition, career development, and talent acquisition/retention through advanced learning and ESS. They were also very interested in the presenting the user with the appearance of a custom experience through targeted content and role-based functionality.
CHALLENGES
The project stakeholders were very eager to place innovation high on the list of design requirements, but the solution already had defined parameters in terms of the IT platform and the existence of a pre-defined UI toolkit. However, once both of these existing requirements were reviewed thoroughly, the project was able to align easily within the parameters.
DESIGN SERVICES/PROJECT ATTRIBUTES
UX design strategy, UI design, 3rd party data integration, user personalization, brand alignment, digital transformation, HR communications, ESS, manager’s experience, gamification, collections concept
SOLUTION
The design was broken into 2 main user types and full concepts were created to illustrate the experiences for each user. User “one” was the general employee who would perform career management tasks, consumption of pertinent HR policy and guidance and required ESS functionality for learning and development. User two was a “manager” that would perform the tasks and consume the same content as user one with the additional requirements of needing access to sensitive information and access to functionality needed to manage people and roles.
One of the biggest concepts incorporated into the final solution pertained to how employees access, manage and track their personal development through the vast collection of learning content (both internally and via 3rd parties). Employees were able to build personal “collections” of resources that either interested them or were required by the company, share resources with their colleagues and/or view curated collections provided by the organization and leadership. They would also have a personalize dashboard that allowed them to manage their collections, track progress and set notifications for required content or updates to “liked” materials.
SCOPE DELIVERABLES
The client was provided UX strategy documents, high-fidelity designs, functional prototypes and new portal brand assets. It also became obvious that the UI toolkit insufficiently covered the expanded solution, so additional “web-kit” definitions and assets were also provided. Since the client was building the final solution in-house, they were also provided detailed design specs, solution red-lines and a final design standards document.
