HR Portal for Managers
Designed the user experience for Prudential’s Manager HR portal.
CLIENT
Prudential
ROLE
Design Director
TEAM
- Design Director
- 2x UX Designers
- 1 BA
- 2x UX Content Managers
- Technical Lead
DURATION
24 Weeks
BUDGET
2.8M
PROJECT OVERVIEW
Prudential had previously launched a generic company-wide HR portal for employees. The next phase was to develop a manager-specific extension that would be an interactive, branded dashboard tailored to those in leadership roles. This new access point was to centralize manager-relevant talent processes, such as staff transitions, compliance, and performance assessments, while remaining intuitive and efficient with minimal content overhead.
The enhanced solution aimed to elevate the manager experience by integrating multimedia, analytics, and mobile accessibility into a cohesive interface aligned with Prudential’s broader HR strategy.
CHALLENGE
Balancing innovation with consistency was a central challenge. While Prudential wanted a modern experience that empowered managers, the design also had to integrate into the broader HR ecosystem without fracturing the existing structure. Agile collaboration and ongoing communication with stakeholders were crucial in managing evolving expectations, avoiding surprises, and ensuring alignment with HR’s business goals.
APPROACH
The solution was framed as a business initiative before a technology project. By prioritizing strategic HR objectives, the experience was designed to enable leaders, drive organizational alignment, and encourage innovation through more proactive team management.
Key aspects included:
- User-centered design based on manager needs and goals
- Integration with real-time analytics and HR systems
- Responsive design for mobile and desktop
- Strong governance alignment to safeguard brand and UX consistency
The design supported succession planning, performance evaluation, and leadership enablement while contextualizing resources based on team-specific data.
OUTCOME
The final product established a refined manager experience within Prudential’s HR ecosystem through the intuitive design of a centralized leadership dashboard supporting Manager responsibilities historically found spread across the old HR portal. Now the manager had quick access to talent management activities where they could review and perform time-sensitive duties such as performance reviews, compliance management, and team training and development. The new design established a scalable experience framework that modernized the manager experience while maintaining alignment with Prudential’s broader HR ecosystem.
Deliverables included:
- UX strategy documents
- User personas
- High-fidelity designs
- Functional prototypes
- Responsive web designs
- Creative and integration standards documentation for in-house development teams
IMPACT
The redesigned manager portal streamlined access to critical talent management tools, HR content and team information enabling leaders to more efficiently oversee performance, compliance, and team development. The scalable design framework also strengthened governance and consistency across Prudential’s HR digital ecosystem while supporting long-term platform growth.
For Managers:
- Greater productivity through easier access to team data
- Increased accountability and responsiveness via attention management
- Empowered decision-making and reduced reliance on HR consultants
- More effective compliance oversight and team development
- Personalized, modern interface designed for intuitive use
For the Business:
- Improved utilization of manager tools and resources
- More efficient HR service delivery via self-service design
- Tangible ROI through scalable design and technology reuse
- Reinforced HR’s strategic value by embedding design thinking into the organization
- Strengthened governance and consistency across the HR digital ecosystem
